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New Book

Future Law Firm Business Models

Blogs

So is outsourcing dead,… or is it just that this deal simply did not work?

Pricing – 8 key mistakes law firms can make - Mar 2013

Managing Partner Magazine

Rethinking Pricing - why Fixed Fees and Value Pricing are not Pricing Innovations - April 2013 (Text of this article here)

Centralising Pricing Decisions - Mar 2013 (Text of this article here)

Tackling Data Silos Feb 2013. (Text of this article here)

Post Merger Integration - 6 key tips- published by Jepson Holt

See also “Managing Customers Profitably” by Prof Lynette Ryals, Cranfield School of Management

Articles on Pricing: The Lawyer -

Addleshaws focuses on Billing Innovation - James Swift

Interview with James Swift of The Lawyer about Chris's Pricing Work at AG

Law Firm Pricing Survey:

Centralized processes can influence satisfaction and improve pricing performance June 2012

Legal Process Outsourcing - the in-house perspective

David Eveleigh, GC at telecoms giant BT Global